Customer Experience Management in Telecommunication
Free Resources released to help Telcos implement effective Customer Experience Management (CEM)
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26.01.2012 09:44:12 - Customer Experience Management expert CustVox® has released freely downloadable resources designed to assist telecommunication companies in successfully applying CEM within their marketplace.
(live-PR.com) - There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is especially true in highly competitive arenas such as telecommunications.
With a proven track record in assisting large telecom providers, on both a national and international level, CustVox®
is the industry leader in developing and deploying complex CEM solutions which have helped gain a strategic business advantage.
CustVox® has recently made some very useful free resources available, aimed at helping telecommunications companies build an effective CEM strategy in order to significantly reduce customer churn, improve customer satisfaction and active customer recommendations (word of mouth), while increasing analyst productivity and reducing market research costs.
The first of these resources is a white paper entitled “Applied Customer Experience Management in the Telecommunications Industry”. This is a high level report designed to introduce CEM, explain its many benefits and provide a roadmap for CEM implementation within the telecommunications industry.
The second of the free resources is a benefit case study outlining the solution that CustVox® provided to UPC Cablecom, the largest cable network in Switzerland. This case study helps to support and further validate many of the concepts introduced in the white paper.
The two papers are invaluable asset for any decision maker currently contemplating CEM as a possible marketing tool. Both the white paper and the case study are available for download. Please visit:
Benefit Case Study: trk.custvox.com/benefit-case-study-upc
White Paper: trk.custvox.com/telecom_cem_white_paper
About CustVox®
CustVox®, a powerhouse of customer intelligence, has been the driving force behind the adoption of Customer Experience Management (CEM) by many international corporations, delivering actionable business insights that add significant value to their business. Committed to always delivering innovative, market leading technologies and analytics, developed by its award winning R&D team, CustVox® offers an entirely scalable, modular cloud based SaaS solution that supports large B2B and B2C organizations, independent from location, culture or language. CustVox®’s CEM solutions are strategic business tools which can be deployed swiftly across the enterprise, and operated with minimal training.
With a proven track record in assisting large telecom providers, on both a national and international level, CustVox®
|
|
CustVox® has recently made some very useful free resources available, aimed at helping telecommunications companies build an effective CEM strategy in order to significantly reduce customer churn, improve customer satisfaction and active customer recommendations (word of mouth), while increasing analyst productivity and reducing market research costs.
The first of these resources is a white paper entitled “Applied Customer Experience Management in the Telecommunications Industry”. This is a high level report designed to introduce CEM, explain its many benefits and provide a roadmap for CEM implementation within the telecommunications industry.
The second of the free resources is a benefit case study outlining the solution that CustVox® provided to UPC Cablecom, the largest cable network in Switzerland. This case study helps to support and further validate many of the concepts introduced in the white paper.
The two papers are invaluable asset for any decision maker currently contemplating CEM as a possible marketing tool. Both the white paper and the case study are available for download. Please visit:
Benefit Case Study: trk.custvox.com/benefit-case-study-upc
White Paper: trk.custvox.com/telecom_cem_white_paper
About CustVox®
CustVox®, a powerhouse of customer intelligence, has been the driving force behind the adoption of Customer Experience Management (CEM) by many international corporations, delivering actionable business insights that add significant value to their business. Committed to always delivering innovative, market leading technologies and analytics, developed by its award winning R&D team, CustVox® offers an entirely scalable, modular cloud based SaaS solution that supports large B2B and B2C organizations, independent from location, culture or language. CustVox®’s CEM solutions are strategic business tools which can be deployed swiftly across the enterprise, and operated with minimal training.
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